Shipping and Return Policies
Order processing & shipping
Your order is processed and shipped within 2 business days upon reception of your payment.
Depending on your location in the continental USA, your order might take up to 8 business days to arrive at your door steps. Rush Delivery is also available.
Rates are higher for DHL Rush Service and all shipments outside the continental U.S
Order Tracking
You can verify the status of your order once it is shipped. We will provide you a tracking number so you can check the status of your package online.
Note: Items under 1 pound may be shipped Parcel Post First Class. Items shipped Parcel Post First Class cannot be tracked.
Merchandise Return or Replacement
To return defective items for credit or replacement, simply contact us within 15 days of reception of your package. Non-defective merchandise returns will incur a 15% restocking fee, and must also be returned within 15 days of receipt.
Conditions
Non-defective merchandise must meet the following conditions to qualify for return acceptance.
* Merchandise must be in its original minimum inner pack quantity, as shipped in our warehouse.
* Broken quantity inner packs are not returnable.
* Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.
Items with guarantees or warranties
If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.
Items damaged during shipment
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact us within 15 days of the date of reception of your order, and your claim will be processed immediately.
Note: Established procedures by UPS, U.S. Parcel Post, and trucking lines, must be complied with or they may deny your claim.
For Transactions made by check, we charge $30 for return check fee.
